We treat you right

At Ray Alliance Financial Advisers, our customers are the heart of our business. Our consultants adhere strictly to the Fair Dealing Guidelines, issued by the Monetary Authority of Singapore (MAS) in April 2009.

These five fair dealing outcomes are:

  1. Customers have confidence that they deal with financial institutions where fair dealing is central to the corporate culture.
  2. Financial institutions offer products and services that are suitable for their target customer segments.
  3. Financial institutions have competent representatives who provide customers with quality advice and appropriate recommendations.
  4. Customers receive clear, relevant and timely information to make informed financial decisions.
  5. Financial institutions handle customer complaints in an independent, effective and prompt manner.

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